Durham Privacy Policy

Data We Gather

We gather and handle various types of personal information, including:

Use of Your Information

Your personal information serves these key purposes:

• Service Provision and Contract Fulfillment:
  • We handle the processing and management of your car rental bookings and agreements. Identity verification is conducted to confirm you meet our rental criteria. We also facilitate the collection and return of vehicles, along with processing payments, deposits, and any applicable charges.
• Customer Communication (Legal Basis/Contract Fulfillment):
  • We send booking confirmations, updates, and essential rental details. We respond to your questions and offer customer support. We inform you about changes to our services or policies.
• Marketing Consent and Legitimate Interest in Durham:
  • We will send promotional offers, newsletters, and service updates based on your consent or our legitimate interests. You can opt out whenever you choose.
• Service Enhancement in Durham (Legitimate Interest):
  • Evaluating website interactions to refine user experience and system performance. Conducting studies to improve our vehicle selection and service offerings.
• Legal Compliance in Durham:
  • Adhering to local laws, regulations, and tax obligations. Safeguarding against fraud and maintaining service integrity. Addressing conflicts and upholding our terms of service.

Information Sharing Practices

Sharing Your Information

• Local Service Partners: We collaborate with third-party companies, including payment processors and IT support, to provide our services. These partners are required to safeguard your data.

We do not share your personal information with third parties.

Data Protection Standards

We employ suitable technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. This encompasses encryption, access controls, secure servers, and routine security evaluations. However, it is important to acknowledge that no method of online transmission or electronic storage is entirely secure.

Data Retention Policy

We maintain your personal information only for the duration required to achieve the purposes for which it was gathered, including compliance with legal, accounting, or reporting obligations. The specific retention periods depend on the nature of the information and the context in which it is processed.

Your Rights in Durham

Your rights under UK data protection law in Durham

• Accessing Your Information: Obtain your personal information records from us.

For assistance with your rights, please reach out using the contact details below.

Cookies and Tracking Practices

Our website employs cookies and similar technologies to improve your browsing experience, analyze traffic patterns, and customize content to your preferences. You can adjust your cookie settings directly through your browser to control your online experience.

Policy Changes

This Privacy Policy may be updated from time to time to align with changes in our practices or legal obligations. Any updates will be reflected on this page, accompanied by a new "Last Updated" date. We recommend checking this policy periodically to stay informed about how your information is managed.

Contact Information

For inquiries regarding our Privacy Policy or data practices, please reach out: