Durham Car Hire Privacy Policy

Data Collection in Durham

We gather and manage various categories of personal information, including:

2. Usage of Your Data

Your personal information serves these key purposes:

• Service Provision in Durham:
  • We handle all aspects of your vehicle rental, including booking management and agreement processing. Identity verification ensures you satisfy our rental criteria. We streamline the vehicle collection and return procedures. Payment processing, along with the management of deposits and any additional charges, is efficiently conducted to provide a seamless rental experience.
• Customer Correspondence (Contractual Obligations and Legitimate Interests):
  • Delivering booking confirmations, updates, and essential rental details. Addressing your questions and offering customer assistance. Informing you of any changes to services or policies.
• Marketing Permissions in Durham:
  • We will send promotional offers, newsletters, and service updates with your consent or based on our legitimate interest. Opt-out options are available at any time.
• Service Enhancement for Customer Benefit:
  • Evaluating website traffic to refine user experience and service performance. Conducting assessments to improve our vehicle selection and offerings.
• Regulatory Compliance in Durham:
  • Adhering to local laws, regulations, and tax obligations. Safeguarding against fraud and maintaining service integrity. Addressing disputes and upholding our terms and conditions.

Data Sharing Practices

Your personal information may be shared with:

• Local Service Providers: We collaborate with third-party companies like payment processors, IT support, and maintenance services to deliver our offerings. These partners are contractually required to safeguard your data.

We do not share your personal information with third parties for marketing.

4. Data Protection

We take necessary technical and organizational steps to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption, implementing access controls, maintaining secure servers, and conducting regular security assessments. However, it is important to acknowledge that no method of internet transmission or electronic storage is entirely secure.

Data Storage Practices

We keep your personal information only for the duration necessary to achieve the reasons it was collected, including compliance with legal, accounting, or reporting obligations. The duration of retention differs based on the type of information and the specific context in which it is processed.

Your Rights in Durham

Your rights under Durham's data protection laws:

• Access to Your Information: Obtain a copy of your personal information records.

To exercise your rights, contact us using the information below.

Cookies and Tracking Usage

Our website utilizes cookies and related technologies to improve your browsing experience, assess site traffic, and tailor content to your preferences. You can adjust your cookie settings directly in your browser to control how these technologies operate.

Policy Changes

We will update this Privacy Policy from time to time to align with changes in our practices or legal obligations. Any updates will be reflected on this page, accompanied by a new "Last Updated" date. We recommend reviewing this policy periodically to stay informed about how we handle your information.

Contact Information

For inquiries regarding our Privacy Policy or data practices, please reach out to us: